For gas models, this is located either on the front control panel of the barbecue or inside the cabinet door.

All model numbers can be found on the front of the instruction booklet.

We recommend not to clean your grills in the dishwasher. Investing in a good quality T Brush and Barbecue Cleaning products should keep your grills in good condition if cleaned on a regular basis.

The external parts should be cleaned using a soapy water solution and a cleaning brush or sponge. For enamelled surfaces we recommend our LANDMANN Power Enamel Cleaner, and for stainless steel surfaces our LANDMANN Power Stainless Steel Cleaner.

Always ensure that your barbecue is completely dry before storing it away before the next use to prevent the build up of mold or rusting.

With any barbecue, we would recommend it is cleaned soon after cooking so that the food is at its easiest to remove.

For gas barbecues reheat the barbecue for 5-10 mins with the lid closed to burn off any excess food. Then, whilst the grill is still hot, use a wire BBQ brush to remove any food debris from the grill. Once cool, use LANDMANN Barbecue Cleaning Wipes to remove any further stubborn stains. For a thorough clean you may wish to remove the grills and give them a wash with soapy water and cloth to soften the tougher burnt-on food remnants, then use a barbecue cleaning brush to scrub them until completely clean. For charcoal barbecues follow the same process but begin whilst the grill is still hot soon after cooking.

To return a product due to change of mind please read the refund policy found on the website or contact the customer service team from our Contact Us page or by calling 01480 421720. Kindly note that there is a shipping charge for a change of mind orders and there maybe a restocking charge.

If your order arrived damaged, you should contact us immediately either through ‘Contact Us’ page or by calling 01480 421720 to report the issue and request a replacement or refund.

It's important to act quickly and communicate clearly to ensure that the issue is resolved to your satisfaction.

Please note that a shipping charge will be included for a change of mind order and that there may be a restocking charge.

Our spare parts are specific to LANDMANN products, and should only be purchased from LANDMANN UK.

The majority of our units require self-assembly, which is normally completed within 1-2hrs.

All our BBQs come with instructions manuals. If on the slim chance yours has arrived without a manual, please contact info@landmann.co.uk and they’ll get one right out to you!

Model number
Proof of purchase
Description of the claim
Photographs if relevant/necessary